Friday, December 5, 2008
MEDIA ADVISORY
ISTEP+ Parent Network
The Indiana Department of Education
is aware of the technical issues preventing some
Indiana parents from accessing their student’s
2008 ISTEP+ results online through the new ISTEP+
Parent Network (www.doe.in.gov/istepparentnetwork)
launched Dec. 4.
The Indiana Department of Education
has been assured that the vendor, The Grow
Network, is working diligently to restore full
capability of the ISTEP+ Parent Network for all
parents affected as soon as possible.
ISTEP+ PARENT NETWORK SUPPORT:
1-800-481-4769
At this time, all parent and school
questions related to ISTEP+ Parent Network access
should be directed to 1-800-481-4769 or
indianasupport@grow.net for
immediate assistance. At the insistence of the
Indiana Department of Education, The Grow Network
has committed to the following:
1.
Address each online accessibility issue for
parents/schools on a case-by-case basis.
2.
Mail printed reports immediately to any
Indiana parent experiencing technical issues.
3.
Contact all affected parents personally via
phone or e-mail as soon as full functionality is
restored.
Indiana schools are not expected to resolve
technical issues with the ISTEP+ Parent Network
Web site for the parents in their community.
However, all schools have received a printed copy
of each student’s 2008 ISTEP+ results. These score
reports are available upon the request of
parents/guardians.
The vendor has reported that
approximately 85 percent of Indiana parents are
able to access the ISTEP+ Parent Network
currently. We recognize this has been a
frustrating experience for any parents and schools
affected, and we sincerely apologize for this
ordeal. Your patience and understanding is
appreciated.
-30-